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Seller Not Refunding
I purchased an item from a seller that arrived defective. I contacted the seller right away and let him know. I asked him for a return address and he provided that. I didn’t know he was supposed to provide me a shipping label and he didn’t divulge that information. I sent the item certified, insured and requiring a signature. I received delivery confirmation. From that point the seller has refused to communicate with me. I went into eBay’s site trying to get help and initiated a return on the item and received a shipping label I didn’t need. I can’t seem to figure out how to get eBay to step in. I can’t find a good number or email and the AI chat is a waste. Any help would be greatly appreciated!
eastlaneave
Mentor1 year ago@jeff_newcomb
You can ask questions right here to get an answer for many questions. Just reply with the question or start a new topic with specific title.
-- >> How to Have eBay Call You --
There is no incoming phone number for buyers or sellers. If you want a call back from eBay Customer Service, here is how to get a call:
Start at an article close to your question (you can look from here: https://www.ebay.com/help/home)
Scroll to the Bottom of the page similar to your question
1) Click "Contact Us" or the ? then:
In the CHAT WINDOW
2) Type "I need help"
3) Click "Selling" (or your topic)
4) Type "Agent" in the chat window
5) You may need to click "Something Else" or "More Options" or type "Agent" a few more times
6) Click “Have Us Call You†(or "Chat with an Agent")
-- If you use a call filter on your phone, turn it off temporarily, or it might block the incoming call.