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Seller not honoring Warranty
How do I get help when a seller refuses to honor Warranty?
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How do I get help when a seller refuses to honor Warranty?
eburtonlab
Mentor5 months ago@cedrum70
If you purchased a third-party warranty, contact the warranty service directly.
eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.
Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.
A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.
You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.
cedrum70
OP5 months agoThanks for your feedback . Ebay shouldn't allow misrepresentation of products being sold.
eburtonlab
Mentor5 months agoEbay shouldn't allow misrepresentation of products being sold.
Buyers should not assume that eBay is checking which listings might be misrepresenting warranties for the items sellers are selling since eBay has no idea which sellers might or might not be authorized dealers recognized by particular manufacturers.