Seller not honoring warranty

Question

I bought a lithium ion battery for my motorcycle. Seller says it has a 10 year warranty and now seller will not honor the warranty couple months in. What do I do? Worked great for couple times now dead after one start

disneyshopper · Answer

Manufacturers do not honor warranties for items sold on ebay unless the seller is an authorized dealer or reseller. ebay's Money Back Guarantee expires 30 days after receipt of the item.

If you paid with Paypal, you can file a return there as they allow up to 180 days from date of transaction. If you paid with a credit card, file a charge back.

eburtonlab · Answer

If you purchased a third-party warranty, contact the warranty service directly.

eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.

Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.

A warranty is only as good as the reputation of whoever offers it. A claim of a ten year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.

You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases.