seller not helping with warranty issue

Question

Purchased Struts for my wife as a guest on eBay and they need replacing, It's only been 6 months, I supplied the purchase info to them and they say that they can not find the purchase after eBay gave me the info for them. I need to know how I get them to help?

jacbarcollectibles · Answer

eBay has no way to force a seller to honor a manufacturers warranty. Sellers do not give warranties manufacturers warranty their items. Sellers can only help with warranty issues if they are an authorized dealer for the manufacturer and most eBay sellers are not authorized dealers. Contact the manufacturer to see what warranty help they are willing to give you.

eBay only provides their money back guaranty for 30 days from receipt of the item. Your payment source may provide help for about 180 days from purchase but this can vary depending on the payment source.

eburtonlab · Answer

@ridgeline08

If you purchased a third-party warranty, contact the warranty service directly.

eBay's money back guarantee, which is not a warranty, only applies in the first thirty days after receipt of the item.

Manufacturer's warranties typically only apply if you purchase the item from an authorized dealer; check with the manufacturer to see what your options are.

A warranty is only as good as the reputation of whoever offers it. A claim of a two year warranty made by a random seller on eBay is not worth much. Neither you nor eBay can force the seller to honor the warranty if the seller disappears or ignores you.

You may have some protection from PayPal or your payment method; PayPal and many credit cards may offer up to six months protection for your purchases, though PayPal has limited "not as described" returns to thirty days. After your credit card protection expires, you have few options.