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Seller no return accepted

When seller do not accept a return and the item is not as described

lucky1859

1022 View listings

Posted 3 years ago·Last reply 3 years ago

1 comment

lady_madonna

Mentor3 years ago

*Volunteer Ebay Mentor*1039 View listings

@lucky1859

The Ebay Money Back Guarantee overrides the seller's "No returns" policy.

File a Return Request.

Go to your Purchase History, find the item, and under â€œMore actionsâ€ click on â€œReturn itemâ€ and select the reason for the return. (doesn't match description)
The seller will have 3 days to either accept the return and provide a prepaid return shipping label OR refund without having you return the item.
If they don't do either, you can go back to your Return Request details 4 days after you filed the Request and ask Ebay to step in.