Locked
Discussions in this board are limited to the original poster and Community Mentors
Seller Never Shipped Item, Refused Cancellation, and Case Was Closed
Hello,
I need help with an order that has still not been resolved.
I purchased an item on eBay and paid the full amount, but the seller never shipped the item. The seller also refused to cancel the order. I opened an “Item Not Received” request, but the case was closed without a proper resolution.
I did not report the issue earlier because the order status previously showed that the item had been shipped, so I believed it was on the way. Later, the status changed back to showing that the item had not been shipped. This was very confusing and misleading.
I have now waited for more than six months and still have not received the item. Since the seller never shipped it and refused to cancel, I do not believe it is fair for this case to be closed without a refund or proper review.
I am very disappointed with how this has been handled. Please advise how I can escalate this issue and get eBay to review the case again.
eastlaneave
Mentor5 months ago@jimmy2730
At this point, you'll need to file a chargeback with your payment method.
eBay can help for the first 30 days only.