seller never responded

Question

I repeatedly contacted this seller saying i had not rec'd item , as was instructed by e-bay. I never rec'd any word from seller. He or she should be banned aas an e-bay seller. Totally unreliable and dishonest. Now, my 30 day period, I was not aware of has expired and you've closed my case, despite my multiple good faith effoerts to get seller to respond.

inceptions · Answer

The information in the case gave you a deadline for taking action. There is a link to eBay's Money Back Guarantee on every item listing. You can read it here:

http://pages.ebay.com/help/policies/money-back-guarantee.html

For the future...

When it's past the estimated delivery date shown in your Purchase History, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. They will force the refund.

If you funded your payment through PayPal, you have 180 days to get help from them. Otherwise, contact your credit card company to see if you are within their protection period.