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Seller mailed my item to the wrong address
Seller shipped my item to the wrong address and I appealed they close my case. I appealed it to eBay stating product tracking and reporting information provided by the post office showing it was delivered to the wrong address yet eBay said that they will not refund me because it was delivered to my address Which is clearly not the case and I have provided them with the information proving so, eBay close my case. Where do I go from here?
1 comment
eburtonlab
Mentor2 years agoCheck your order details to make sure the correct address appears there. That is the address the seller is required to ship to.
Contact the shipping service to determine if the tracking number you received was for a package that was addressed to you.
Good advice for dealing with false tracking:
https://community.ebay.com/t5/Buying/I-tried-contacting-seller-i-tried-contacting-fedex-i-tried/m-p/...
What kind of feedback does your seller have?
You can avoid many fake tracking issues by choosing to only do business with experienced sellers that have a proven track record of delivering similar items as seen by examining the seller's feedback page, and by avoiding inexperienced sellers, sellers with patterns of negative feedback indicating serious problems, or sellers with large gaps in the selling history or recent drastic changes of seller behavior.