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Seller looking for advice on delivery delays
Summary: jm-esq solicitó consejos sobre los retrasos en la entrega de productos. Sin embargo, en el momento actual, la discusión aún no ha recibido ninguna respuesta u otras publicaciones. Es un tema relevante para los vendedores que buscan manejar eficazmente las expectativas de los clientes en situaciones donde los plazos de entrega no se cumplen.
I'm the seller. I shipped an item from the US to Canada to the buyer using the eBay shipping label. The item was supposed to arrive around May 5, but it still hasn't. USPS turned the item over to DHL, who was supposed to turn it over to Canada Post. USPS shows the item "delivered" to DHL. However, DHL shows the item as in transit, but hasn't updated the delivery information since May 19. I called DHL but they said they can't provide me with updated information - eBay has to reach out to them since eBay is the holder of the business account with DHL. I can't find a way to reach eBay. Does anyone have experience with this kind of issue, or have advice on what to do? Thanks!
