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Seller listed Fake item
purchased fake item and got refunded, There is no 100% reimbursement for refund shipping, and I still need to bear part of the cost, I left a negative review, but the seller deleted it. Can I re-review it?
10 comments
house*of*paws
Mentor2 years agoHi @suefa79
You should have been refunded in full if you followed the instructions outlined in eBay’s Money Back Guarantee. The seller would have provided a prepaid shipping label for the return.
Was the item an OTC medication? eBay removes the feedback comments on those … positive or negative.
suefa79
OP2 years agoEBay customer specialist and seller didn’t give me return shipping label, that’s why I feeling unfair!
that is what eBay said:
My name is Kelsey, I am a specialist with eBay customer service for eBay International Shipping (eIS). I understand you need to return the Christian Louboutin Explorafunk Backpack Shoulder Bag Studded Leather Red because it did not match the listing description. I am happy to assist you with the next steps.
Looking into the details, I see that we are not able to provide a label for this return due to a limitation in our system. To proceed, we will ask that you return the order on your own using your preferred carrier. You can return using any carrier you prefer. When the item is delivered back to our hub, we will assist you with a reimbursement of the return shipping costs through PayPal.
house*of*paws
Mentor2 years ago@suefa79
Thank you for the information.
Foreign sellers cannot provide shipping labels. They are supposed to send the buyer the return shipping money PRIOR to the buyer returning the item.
I am not familiar with how the EIS program works to know whether you were given accurate advice by the eBay agent. I’m sorry.
twinkling.smile
·2 years agoYou should be reimbursed for all your shipping costs.
You can contact eBay by scrolling to the bottom of https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shipping-program?id=5348
Click on "Contact us". Type agent in the box that shows up. Maybe you are asked to give more details.
suefa79
OP2 years agoEBay knew it, they only refunded me 80% of return shipping cost,even I sent them the receipt, that’s why I felt unfairly treated
so disappointed, I am an eBay member for 10 years, want to quit and never purchase at in eBay!
twinkling.smile
·2 years agoi understand and I'm sorry.
suefa79
OP2 years agoThank you so much for letting me know the eBay account rules
twinkling.smile
·2 years ago@suefa79
Ebay removed the comment, but the red donut is still there and it affects the seller's score.
suefa79
OP2 years agoWhy eBay removed it? EBay allowed sell FAKE item now?
twinkling.smile
·2 years agoQuote: If you receive negative or neutral feedback related to item handling during international shipping, we'll remove it.
https://www.ebay.com/help/selling/shipping-items/setting-shipping-options/ebay-international-shipping-program?id=5348
Maybe this is related to the feedback you gave. Although it's weird that the red donut has survived.