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Seller lied about not receiving return
International purchase. I returned an item that arrived broken. [Apparently was defective from the start.] Opened a return with eBay, and returned it per eBay instructions. Seller claimed item return never received, and eBay closed case. Then a few weeks later the item is returned to me with the notation that it was delivered on time but was refused by the Seller. What remedy is there now? eBay does not seem to have an option to appeal a wrongful closure, and does not seem to allow contact with live people at eBay.
1 comment
lady_madonna
Mentor1 year ago@tigertank84
You can use the following link to request a call back from an Ebay customer service rep :
https://www.ebay.com/help/eua?id=5275&mkpid
Available 5:00 am to 9:30 pm Pacific Time.