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Seller kept my shipping money
Seller had item for sale.
I purchased item and paid for shipping.
I requested a return because I ordered the wrong item.
Seller accepted and only refunded the price of item and kept the money I spent for shipping.
I was also responsible for paying shipping to return.
Seller kept original shipping money and I'm unable to find help on eBay anywhere.
9 comments
inceptions
Mentor1 year agoHi @it_was_luck
That's correct. You are not entitled to a refund on the original shipping - that money went to the carrier. If you purchased the wrong item, the error was yours, not the seller's. Why would you expect him to lose money for that?
it_was_luck
OP1 year agoI guess I expected free returns to be free. I got to keep $9 of my $31 purchase 😄
inceptions
Mentor1 year ago@it_was_luck
This is the first time you mentioned anything about free returns. What is the item #?
it_was_luck
OP1 year ago395435913349
glorybells
·1 year agoOk, I looked. Yes, the seller should have paid return shipping. What else can you tell us about the return, so we can figure out why you paid that part. However, you’re still not entitled to receive the ORIGINAL shipping back.
inceptions
Mentor1 year ago@it_was_luck
Thanks for posting back with the item #. You're correct. The seller should have paid for return shipping.
Did you open a return request (versus just requesting through eBay messaging)? If so, when the seller accept the return, there should have been a link on the confirmation from eBay to print a prepaid return label paid for by the seller. Did you use that label?
it_was_luck
OP1 year agoI used whatever link eBay gave me to click on. I've just been confused with this whole process.
inceptions
Mentor1 year ago@it_was_luck
So you printed the label and used that to ship the package? If so, that should have been automatically charged to the seller, and the refund would have been for the item price plus sales tax.