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Seller item not returned
What to do after not receiving a returned item for over 2 months and the buyer has already received their refund
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Discussions in this board are limited to the original poster and Community Mentors
What to do after not receiving a returned item for over 2 months and the buyer has already received their refund
momtoabeautifuldaughter
Mentor5 months agoIf you gave them a refund before they sent the item back then you messed up.
Once the refund was made they are no longer required to return the item.
eastlaneave
Mentor5 months ago@rysi_7898
If the buyer opened a return and you refunded them before you got the item back, the buyer doesn't have to return it. The buyer can't access the return label after a refund is issued.
If you want the item back,
1) Create a label from a 3rd party site such as Pirate Ship
2) Save the label. By default the label is a PDF file
3) Open the pdf label and Save As a JPG file
- You could also screenshot or "clip" the label to make a JPG
4) Send the JPG to the buyer by eBay Messages. (PDFs don't send through messages.
PS - it's best to not issue a refund until you have the item returned. You are not obligated to refund, you are obligated to provide the return label.