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Seller issues
I ordered, I paid and the seller never shipped my purchase. I contacted the seller twice with no replies. I asked for a refund and after four days of no reply, the Ebay automation says the request was denied by the seller when the fact is, Ebay's automated response denied it, giving the seller 5 more days to respond. I asked Ebay to step in and they said they will refund my money in 5 days regardless. It seems there is an issue with their system too.
4 comments
eastlaneave
Mentor3 months ago@2011bravehorse87002
If I understand, you got your refund but are unhappy with the seller.
If you didn't get the refund, reply back for more assistance.
eastlaneave
Mentor4 months ago@2011bravehorse87002
Cancellation is one process
Item Not Received is the better process for something it looks like the seller isn't going to ship.
Did you open an Item Not Received Case?
Here is how to formally request a refund of your full payment when an item doesn't arrive:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. If the seller doesn't respond after 72 hours, ask eBay to Step In. You must do this before 21 days after the case was opened.
2011bravehorse87002
OP3 months agoYes i did open a case. I received a refund, then all of a sudden the seller put a shipping tracking on the order but it was not for my item it was for someone elses order.
I need to speak with an agent.
2011bravehorse87002
OP3 months agoit is an option but if the seller never acknowledges a purchase except to take your money, that
is hard to do. It was cancelled but denied, the eBay had to step in. They issued a refund after a few days.