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Seller issued me a partial, not full refund.
I purchased an item that ended up being out if stock. The seller issued me a partial refund. When I asked why, the seller tells me to take it up with customer service. The item wasn't shipped, it was out of stock. I paid in full. I want a full refund. What do I do?
3 comments
im.perfect
OP11 months agoThank you so much for your response. I am going to request the call back option. Providing the links.....above and beyond, ty.
I was a seller long before a buyer and I would have never dismissed a buyer and passed the burden on to the buyer as this seller has done. I kindly shared this with the seller, not to criticize but in hopes to better and strengthen this sellers future endeavors.
Thank you and much appreciation for your time and information.
comics-scifi-collectibles
Mentor11 months ago@im.perfect. Sorry you had a bad seller. You may have to wait until after the last estimated delivery date to file a not received refund request.
Here's how to contact eBay general customer service:
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
jacbarcollectibles
Mentor11 months agoYou are entitled to a full refund. Contact eBay customer service and let them know what the seller did.
You can contact customer service using this link to bypass the AI questions and ask for a call back: eBay Customer Service Customer service is open from 5am to 9pm Pacific Time.