Seller issue

Question

I need to contact eBay directly and they wonâ€™t let me through their contact page. An Item I bought was not as described and the seller closed my case and it now shows I cannot dispute this.

eburtonlab · Answer

@Anonymous

Once you start an eBay case you have a limited amount of time to request that eBay "step in" if the seller is not cooperating. If you wait too long, eBay closes the case automatically.

You may still have recourse through PayPal or your payment method if eBay can no longer help. Most credit cards offer some protection for up to six months.

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

If nothing else works, try this link:

https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid