Seller issue: 2 items shipped with eBay standard envelope but not tracked as delivered

Question

I've had two orders recently that I shipped with eBay standard envelope. Both items were tracked to the local post office where they were sent and then "out for delivery"--but have not been delivered for over a month. I issued refunds to both buyers. However, how do I get compensated for the value of the sold items?

comics-scifi-collectibles · Answer

@detroithawkeye I just wanted to clarify..... ESE shipments often do not get a delivery scan, this however doesn't mean they are not delivered. This is because the tracking is only read by the sorting equipment and not all locations have the equipment needed, or the post office just skips the last step.

Don't automatically refund a buyer just because a tracking doesn't show delivery.

However DO refund the buyer if they file a not received refund request within 3 days of open the refund request to avoid having eBay step in and force a refund.

After you refund from the case then you file an PIP insurance claim to get your money back. No need to be out of pocket on it>

Filing a claim

If you believe your envelope was lost in shipping, you'll need to wait 30 days to file a claim. Claims must be filed no later than 90 days from the date the shipping label was created.

You can reduce the amount of the claim if your shipment was only partially lost or damaged, however the claim amount cannot be more than the item's sold price.

To file a claim, select the button below and add the following information to the form:

Tell us what happened - was your item damaged, or was your shipment lost?
Enter the claim information and your PayPal email address
Enter the following additional information:
- Your first and last name
- The buyer’s first and last name
- Shipment tracking number
- eBay item number
- Screenshot of eBay Order Details
- Screenshot of buyer’s complaint message or dispute details regarding the lost or damaged item

File a claim

Checking the status of a claim

To check the status of your claim, contact PIP (Parcel Insurance Plan) at:

Phone: 1 800 325 7390
Email: claims@pipinsure.com
Chat: select the chat button on www.pipinsure.com

disneyshopper · Answer

If you have to refund the buyer for an Item Not Delivered case, you can get reimbursed here: https://pages.ebay.com/seller-center/shipping/ebay-standard-envelope.html#m22_tb_a1__6

dryophelia · Answer

@detroithawkeye eBay does not compensate sellers in these situations. Losses will be accounted for on your year end taxes.