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Seller isn't responding; order cancellation pending; stuck in purgatory
On Apr 25th, I purchased shoes from a store and was charged. On May 8th, I realized the shoes had not arrived and checked to see that nothing had been done with the order. Sometimes websites are slow to update, so I left it. I had ordered the shoes for a May 9th event, and did not receive them. On May 11th, I requested cancellation as they did not arrive in time.
Now I'm stuck in purgatory because eBay's website won't let me pursue a resolution for not receiving my item because the order cancellation is pending. The order cancellation states "We'll check to see if the seller can still cancel this order, and we'll get back to you. It will take no more than 3 days for the seller to confirm. In the meantime you can check MyMessages for the seller response." I also messaged the seller directly and I still have not heard back from the store. Seven business days have passed since I requested the cancellation.
If I chat with the AI bot, I get the run around about waiting for the seller to respond to the cancellation request. Honestly, I don't care whether I get the shoes or my money back, I just want one of those things to be delivered. I'm giving the seller the benefit of a doubt. For all I know, they're hospitalized from a serious car crash. But I need a real human to look into this and see what's going on. HELP.
amissa
OP4 months agoYour copy pasta isn't super helpful, but thanks anyway.
comics-scifi-collectibles
Mentor4 months ago@amissa. You should be able to file a not received refund request when it's past the last estimated delivery date even though you asked to cancel. It's worked that way for many years ever since eBay started allowing buyers to request to cancel.
I just helped another buyer with the same problem though so either something changed or it's a technical issue.
The easiest way to reach customer service is social media.
Here's how to contact eBay general customer service for help with your refund request case.
1. CLICK THIS LINK:
https://www.ebay.com/help/contact?type=ContactUs&topicId=4000
2. Select a category that best matches your problem.
3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.
4.Type AGENT ( you may have repeat steps 3 and 4)
5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)
Monday to Sunday 5:00 am to 09:30 pm PST
Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://www.instagram.com/ebay/
6am to 6pm PST
comics-scifi-collectibles
Mentor4 months ago@amissa. Buyers can only request to cancel, a seller can accept or decline.
You need to file a not received refund request.
Sorry your purchase didn't go smoothly. Here's how to get your money back.
Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date .
You have 30 days from the last estimated delivery date to file a refund request on eBay.
Select your item on this page to start a refund request:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=
4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.
https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701
If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.