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Seller Isn’t responding
I purchased something on may 8th and at that time it said my order was coming at the end of the month and that it will be shipped within 7 days, it’s been 15 days and the order has not shipped, I tried cancelling my order but the seller denied my request but I have sent messages and I haven’t gotten any response , is there anything I can do? is this normal? I just don’t find it fair I have to wait another month in a half to arrive due to them not shipping it when they said it would.
1 comment
eastlaneave
Mentor1 year ago@oro4317
I am sorry this happened.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.