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seller is telling me I will not be receiving my item due to a shipping mix up on his side no refund
I hope someone can help me out with this issue. I ordered something from a seller who at the time showed a 100% positive seller rating and now I received a message from him and now he wont respond. He stated that there was a mix up getting the tracking number to ebay and somehow the item was sent somewhere but then it was sent back to them and I will not be receiving my order. Now that I have been inquiring about a refund they will not respond to my messages. The date that it was saying it was to be delivered was by 12/27 but he sent me a message day before yesterday stating the mix up and I wont get my item. How the heck do you get to speak with someone at ebay regarding this type of thing?
house*of*paws
Mentor2 years agoHi @rudolphj01
I’m very sorry this happened. You will have to wait until 12/28 to file an ‘Item not received’ claim from your Purchase History.
You should get refunded quickly thereafter. If not … then come back here a few days after you’ve filed, and we’ll tell you what to do next.
rudolphj01
OP2 years agoThank you for you response. It sucks because I have had to fight with another company regarding a vacuum. Dang can a man just want yo keep his house clean. Hahah. I will take your advice and if I still need any help I will reach back out.
disneyshopper
Mentor2 years agoGo to your Purchase History and locate the purchased item. What is the last estimated delivery date? You have up to 30 days past that date in order to file an Item Not Received case, to get your money back.
If it is past the 30 day limit, you will need to log into Paypal and file an
Item Not Received case there, if that is how you paid, as they allow up to 180 days from date of purchase to file, to get your money back.
If you paid with a credit card, file a charge back with your credit card issuer.