Seller is refusing to take a return of an item I purchased

Question

I purchased an item from seller.

I found a few days later the same item for much cheaper. The item was already in transit. So when received, I contacted seller to return. Seller denied return, so I offered to pay for shipping as I paid separtly for shipping. Shipping was not included in purchase price. The seller denied this request and closed the case. I have been trying to get through to have Ebay intervene, but the directions provided by Ebay do not line up. And it kicks me back to the Return page, stating 'This return is closed'. But no one is helping me. First time in years I have had such an issue with Ebay. Anyone help? Ebay AI simply tells me the same thing. "This return is closed". Seller closed it and Ebay has been no help.

Any suggestions?

Nathan

disneyshopper · Answer

The seller has a no returns policy. When you filed the returns request, you stated that you found it cheaper elsewhere. The seller's no return policy is for buyer's remorse, and the reason you gave is considered buyer's remorse, so the seller can decline the return. Give the item away, donate it, or sell it elsewhere.

fashionsandbeauty4u · Answer

@natedw_2882

If the Seller did not

offer returns in that listing, eBay would give them the option to decline your return request. Once that happens, eBay considers the case closed and will not get involved.