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Seller is refusing to ship item, but ebay won't do anything for 7 days
I bought an electronic item on an auction, after I won the auction, I sent immediate payment for the item. I asked the seller to package it safely. When the seller never replied, I asked again, and this was his/her reply "I never agreed to the to price nor have I seen any payment come thru. So no I haven't shipped the item" I'm not sure if this person does not know how an auction works? he/she has been a member since 2017. I sent him/her a snapshot of my posted and cleared payment. So I said, no worries, just send me a cancellation request so I can get my money back, to which I received the following reply from the seller "I'm try to see how to do this.." and that is the last I heard from the seller. I then reached to ebay's customer service, spoke with a rep. and he's telling me that I have to wait 7 days for them to step and do something. Why in the hell are they making me wait, when there is clear and documented communication from the seller, telling me he/she has no intention on shipping the item? I have almost $500 tied up on this deal, and ebay is doing nothing...what a joke! I've been a seller for over 20 years, but I guess that doesn't account for anything anymore.
lady_madonna
Mentor3 years ago@filtercharger
You will have to wait until the estimated date of delivery has passed by 1 day to file a Refund Request.
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
The seller was not obligated to cancel the transaction even if they knew how.