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Seller is not responding to my message and not shipping
Hi, I messaged a seller asking if they could kindly ship the item I pay because it has been several days with no update on the shipment. I described how this is my main gift for my two daughters for Christmas and how I am anxious to receive it in time. It’s been 3 days since I sent the message and I’m still not receiving a reply, or an update on the shipment. What can I do?
1 comment
eastlaneave
Mentor2 years agoThat sounds frustrating, and I'm sorry that happened.
If you look at the Seller's feedback, does he/she have a history of late shipments?
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
3) You can check the status of your case here:
https://www.ebay.com/help/ip?topicId=4667
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.
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As a mother, I understand how you feel.
It is possible either 1) the seller is extremely busy shipping, 2) the seller has a long handling time and it won't ship until after Christmas, or 3) the seller isn't going to ship at all and you will get a refund from eBay if you follow the steps above.
I tend to think it is 3, but without looking at the item (to see handling time) and the seller's feedback I can't really be sure.