seller is not responding

Question

I received a battery from r-Isales and it failed in less than 30 days. I sent them a message on January 23, 2026 and they have not yest responded, today is Jan 29. Since we're past the 3 day window, eBay claims it will step in, but I can't find the link to do so. This transaction has left s very bad impression of eBay with me. What good is claiming that you'll step in when customers can't determine how to do so.

I'd appreciate a response from someone.

Thanks you,

eastlaneave · Answer

@acant_44

Did you open a Return Request?

-- You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

You will see "Ask eBay to Step In" if the seller hasn't provided you a return shipping label.

Check tomorrow morning

If you haven't opened a Return Request, please do so.. The reason could be "Damaged or Defective Item", "Missing Parts & Pieces" OR "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066

-- You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

-- Here is a help page where you can learn more:

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.