Seller is no longer on ebay

Question

Hello,

I am trying to return an item but the seller is no longer on ebay and the return address that was provided for the return I started is invalid. I am seeking a refund for the purchase but need a valid address to send the item. I opened a case but the AI agent stepped in and closed it without resolution. Now, I can not appeal the case. I have tried numerous times to get in contact with ebay but the phone number always says it is outside of their normal business hours. Please help!

eburtonlab · Answer

@eliz.-8

To contact eBay, use the chat assistant that you reach from the Help & Contact page to request a chat with an agent or a call back.

What options you see may depend on your particular issue and how busy that department is at the moment.

Try entering "agent" into the chat window. You may have to provide some context to reach the correct department. If you see a "Still need help?" or "More options" choice, either of those should lead to a call back option.

Try contacting eBay via social media direct message:

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/