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seller is no longer a registered user
I bought an item, 2-3 days later not shipped and the seller is "no longer a registered user". What do I do now? Ebay interface is difficult to navigate and I can not figure out how to get a hold of customer service.
2 comments
eburtonlab
Mentor2 years ago@w3ible0
Here is what eBay recommends for users that purchase for a seller that is no longer registered or from a listing that has been removed:
https://www.ebay.com/help/selling/listings/creating-managing-listings/removed-hidden-listings?id=4656
"What happens if I bought something from a seller who's been removed from eBay?
If you haven't paid for the item, you won't need to. The item should've been removed from your purchase history. We encourage you to look for a similar item from a different seller.
If you already paid for the item, please follow these steps:
If you receive your item, but want to return it, you can request a refund.
If you're having trouble finding the item you bought, read our article on finding a listing."
w3ible0
OP2 years agoThank you for the reply! Very much appreciated it! I got inpatient and a little worried and called my CC company, explained and filed a fraudulent claim. Yes that is a burden bc the card becomes stolen which is correct bc this person (seller) tried to charge me an additional time for the same amount. I now will have to fill out a lot of paperwork and tear up the card and wait for a new one but well worth it. Such poor Ebay ability or understanding to get response that I will now shy away from using them. Ebay needs a new UI/UX design and perhaps more! As long as ebay has been around I find that extremely sad and unacceptable!