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Seller is MIA after declining my cancellation request due to misrepresented listing
Summary: gaiagal76 shared their experience of purchasing textbooks on Sept 9th, which turned out to be different than expected due to a misrepresented listing. Upon realizing this, they attempted to cancel the order, but their request was declined. The seller later claimed they had phone issues and agreed to try cancelling the order, but gaiagal76 has since not received any refund or further communication. lady_madonna offered guidance by suggesting that if the textbooks don't arrive or don't match the description, gaiagal76 could file a refund or return request through eBay, highlighting specific steps and timelines for these processes.
Hello!
I bought some textbooks on Sept 9th and my daughter pointed out that the picture did not match the listing and I wasn't buying the books I thought I was. I immediately tried to cancel the purchase but it was declined. The seller did not get back to me until Sept 14th saying they dropped their phone in the water but were going to try to go in and cancel the order. I asked the seller to refund me my money and haven't heard from them since. I keep going in circles trying to find someone from eBay to talk to about can only engage with this automatic assistant.
gaiagal76
OPSep 17, 2026 at 3:31 PMOk, thanks, but the seller hasn't even sent them to me yet. They should have been delivered by yesterday.
lady_madonna
MentorSep 18, 2026 at 1:09 AM · EditedFind the item in your Purchase History and check the order details for the the estimated date of delivery.
IF/WHEN the latest estimated date of delivery has already passed by at least 1 day (more than 24 hours), you have up to 30 days past estimated date of delivery to file a Refund Request:
Go to your My Ebay page >> Purchase history
· Select “More actions” beside your item and then “I didn't receive it.”
· Click the box beside I want a refund.
· Select Send request.
If the seller does not respond to the refund request, after 3 business days you can ask Ebay to step in to help you.
· Find the item in your Purchase History
· Select See request details
· Select “Ask eBay to step in.”
lady_madonna
MentorSep 17, 2026 at 3:27 PMThe seller is not required to cancel the transaction.
If you do not receive the books after the estimated date of delivery has passed, you can file a Refund Request:
https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042
If you do receive the items, but they don't match the description/photos, you can file a Return Request for a refund:
https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041