Seller is being difficult

Question

I need help with Order #21-13972-48143. I opened a return for 'Item Not As Described' on Jan 13th because the seller sent Downstream sensors instead of the Upstream sensors advertised.
â€‹The seller has admitted the parts are incorrect but refused to provide a return label. Instead, they spent a week pressuring me to take partial refunds and asked me to falsify my return reason to 'Changed my mind.'
â€‹It has been 8 days and the 'Ask eBay to step in' button has not appeared. I would like you to manually step in and close this case for a full refund.

comics-scifi-collectibles · Answer

@taber8259 You should be able to ask eBay to step in and help on the 4th business day after opening the refund request. Yesterday would have been the 4th business day since Monday was a holiday.

How to ask us to step in

Find the item in your Purchases.
Select See request details (if your item didn't arrive) or See return details (if you're trying to return an item).
Select Ask eBay to step in and help.
Select a reason from the dropdown menu, then select Confirm.

Go to Purchases

Or if you prefer>>

Here's how to contact eBay general customer service.
1. CLICK THIS LINK:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief when you reply to the chat bot.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.

https://x.com/askebay

https://www.facebook.com/ebay

https://www.instagram.com/ebayforsellers/

6am to 6pm PST