Seller is away and ebay won't cancel

Question

I ordered a ps3 for personal pickup but seller is away until 4/2026. I wasn't informed until after I paid for personal pickup.

When i found out seller's was unavailable, I immediately requested a cancelation. I've tried to contact owner...all i get is automated response about away til 4/2026. Ebay won't cancel and I can't get to seller and I don't want ps3 because I bought another one.(that's why I paid for personal pickup because I needed it that day) What do I do. I can't get a real person from ebay support

eastlaneave · Answer

@maries_estate

I am sorry this happened.

eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210

Here is how to formally request a refund of your full payment:

1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase

- View Order Details

- Check the Estimated Delivery Date for your purchase, and

- Check the tracking for your purchase

When it is past the estimated delivery date (and there is no tracking, or the tracking doesnâ€™t show that is close to delivery):

2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042

(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo.)

You will be able to select whether you want the Item or a Refund

-- You have 30 days from the estimated delivery date to open a case)

3) You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.