Seller is asking for shipping fees outside of eBay

Question

I just made a purchase for a drone that showed free shipping. The seller then text me directly and said that I need to pay shipping. I explained that it was free shipping in the listing and showed them a screen shot of it and they responded with - yes I don't charge it there. I put in a request to cancel but want to cancel this immediately and report to eBay. I've searched everywhere and cannot see where I need to go. eBay does not make it easy...

comics-scifi-collectibles · Answer

@sliceslicebaby Advise the seller per eBay policy they are NOT allowed to ask for more shipping than stated on the listing and you are expecting the drone to be delivered.

If they do not agree to cancel now and refund then eBay will make you wait to file a not received refund request when it is one day past the last estimated delivery date stated in your purchase history. Customer service can not force a refund from the seller sooner nor can they force the seller to ship.

You can report the seller using this form> https://www.ebay.com/help/action?topicid=4022> suspecious activity> other Then share the item number in the box and say that the seller tried to get you to pay for shipping offsite when the listing had free shipping.

Sorry your purchase didn't go smoothly. Here's how to get your money back.

Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date .

You have 30 days from the last estimated delivery date to file a refund request on eBay.

Select your item on this page to start a refund request:

https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st=

4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you.

https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701

If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.