Seller Hub is stuck in a look

Question

My Seller Hub Social page is stuck in a loop saying 'Your account lost its connection.' Please escalate my username to the technical team to manually clear my broken Facebook token."What do i do?

eastlaneave · Accepted Answer

@debda_1410

I am sorry that is happening. It is a current known tech issue

ALERT16884

You can follow what's happening with this issue here

https://community.ebay.com/forum/report-ebay-technical-issues-57911/topic/unable-to-link-facebook-and-instagram-157981/
or

https://community.ebay.com/forum/report-ebay-technical-issues-57911/topic/social-posting-for-facebook-not-working-473610/

comics-scifi-collectibles · Answer

@debda_1410 This is volunteer help, not eBay customer service.

Have you tried clearing your browser history? Tried another browser?

Here's how to contact a general customer service agent:

https://www.ebay.com/help/contact?type=ContactUs&topicId=4000

2. Select a category that best matches your problem.

3. Answer the chat bots question by stating what you need help with. Be brief, don't go into details.

4.Type AGENT ( you may have repeat steps 3 and 4)

5. Request a call back or live chat. (Note that the contact options vary depending on the topic and staffing availability)

Monday to Sunday 5:00 am to 09:30 pm PST

OR Contact customer service on social media using a PRIVATE message>

https://www.instagram.com/ebayforsellers/

6-6 Pacific Time M-F

lady_madonna · Answer

Go here: https://pages.ebay.com/stores-social-page-help/

debda_1410 · Answer

is there no technical support?