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Seller help
Does eBay ever help sellers or always just send automated messages without reading comments?
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Discussions in this board are limited to the original poster and Community Mentors
Does eBay ever help sellers or always just send automated messages without reading comments?
comics-scifi-collectibles
Mentor3 years ago@mark4989 We can help with most buying and selling issues. What kind of problem are you having?
If you would rather contact customer service here are the ways to do so. You have to let customer service call you back if you choose that option as they are working from home.
1. Select Chat or Have us Call You on the left hand side of this page:
https://www.ebay.com/help/contact_us?id=4191&st=10
If you are using a cell phone turn off the spam filter or it may block the call back
2. OR if it's Managed Payments related request a call back from the bottom of this page:
https://www.ebay.com/help/selling/getting-paid/start-getting-paid-ebay?id=4795&st=
Select Contact US then type AGENT in the chat box on the lower right corner.
If you are using a cell phone turn off the spam filter or it may block the call back
( Social media can't help with Managed Payments issues)
If you are located outside of US or Canada then you will need to use the Chat option or Social Media
3. Or you can also contact customer service by sending a private message on social media. You leave a message and an eBay employee will get back to you as soon as possible. To speed things up you can leave your registered account information in the PRIVATE message: Full name, address, phone number, email address, user ID, and a brief explanation of your problem.
https://twitter.com/askebay
https://www.facebook.com/eBay/