Locked
Discussions in this board are limited to the original poster and Community Mentors
seller hasnt responded to a problem
The purchased item was delivered damaged. I sent the seller a notice wanting to discuss a return, repair, or other solution. It's been 4 days & the seller hasn't responded. Ebay has instructions on how to ask "Ebay to step in" but I'm unable to find the "step in and help" option.
2 comments
wooden_flower
Mentor7 months ago@powerfeed
You need to open a return request.
Go to your purchase history - select return this item. Under reasons select does not match the description, and follow the prompts. Describe the damage in the comments.
The seller has 3 business days to send you a return label or a refund. If he doesn't, or says he cannot send a label, go to your case and click 'ask us to step in'.
powerfeed
OP7 months agoThat’s very helpful. Thank you so much for responding.