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Seller has put a different name on the parcel being sent to me
Hi, I have rung Australia Post and they have told me that my name (i.e the name that my ebay account is in) is NOT the name on the parcel that I have been sent the tracking number for (I double checked the tracking number with Australia Post). There is also a contact telephone number for the recipient that is not my number. The call centre could not see the address. I am hoping there is a logical explanation but am extremely concerned that I may be being scammed. Does anyone have any suggestions how to proceed? It seems that, as a buyer, I cannot contact ebay to ask about this and, having searched up some information, I am aware that if the seller has sent the parcel to someone else and the tracking number shows as "delivered", then apparently eBay will just close any complaint I raise in favour of the seller. Do I even have the chance to appeal such a decision?
Thanks in advance to anyone who can shed some light on this potential situation. P.S I've asked the seller to send me a photo of the parcel with Australia Post label attached, and the receipt from the post office.
lady_madonna
Mentor9 months agoThis is the Ebay U.S. site. Since you are located in Australia, you will need to use the Ebay Australia site to seek assistance. Sign out of the Ebay U.S. site, sign back in to the Ebay Au site:
serenity1717
OP9 months agoOh, I did not realise - thank you lady_madonna