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Seller has not shipped the item and I cannot contact eBay support by chat
Summary: tianshanhoney is seeking advice on how to handle a non-responsive seller and a package that has not been handed over to the carrier despite a tracking number being provided. They are unable to open an "Item Not Received" request on eBay until the estimated delivery date passes and are also having trouble contacting eBay support while being outside the United States. disneyshopper advises waiting until the delivery date passes to file a request, and if that fails, they recommend contacting the credit card issuer for a chargeback within 180 days. They offer guidance on using eBay's system to request a refund if the seller remains unresponsive.
Hello,
I really need some advice about an order and I’m not sure what I should do next.
The seller provided a tracking number, but the tracking information shows that the carrier has not actually received the package. It appears that only the shipping label was created and the item was never handed over to the carrier.
The seller previously told me that the item would be shipped, but it still has not been shipped and now the seller is no longer responding to my messages. I’m becoming concerned that I may be dealing with a fraudulent seller.
I tried to report the item as not received, but eBay tells me that I have to wait until August 26 because that is the estimated delivery date. Until that date, eBay will not allow me to open an Item Not Received request.
My other problem is contacting eBay support. I am currently outside the United States, so I cannot receive a phone call from eBay. The automated assistant gives me the option to request a phone call, but I need to communicate with a live eBay agent through text chat. Unfortunately, the assistant is not giving me an option to chat with a live agent.
At this point, the seller is not responding, the carrier has not received the package, I cannot open an Item Not Received request until August 26, and I cannot reach a live eBay agent through chat.
What should I do in this situation? Is there another way to contact a live eBay agent by text chat and ask them to review the order? Is there anything I can do before August 26 to request a cancellation or refund if the seller has not actually shipped the item?
I would really appreciate any advice. I just want to make sure that I can recover my money if the seller never ships the item.
disneyshopper
Mentor2 weeks agoGo to your Purchase history and locate the item. Look at the estimated delivery date. When it is at least 1 day past that date, but not more than 30 days past, you can file a refund request for Item Not Received. The seller will have 3 days to respond with either a tracking number showing Delivered or refund you in full. If the seller does neither, on day 4, go back to the case and click Ask ebay to step in, to force the refund.
If it is past the 30 days, you can contact your credit card issuer, if that is how you paid, about a charge back. Most credit card issuers can help for up to 180 days from the transaction.
tianshanhoney
OP2 weeks agoThank you very much for your help and the detailed explanation! If I get stuck or have trouble figuring out what to do next, I hope you don’t mind if I message you again. I really appreciate your help and hope you’ll be able to guide me again. Thank you!