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seller has not shipped item, it has been 5 days, 2 attemps to contact have not gotten a response, I
I believe seller is not going to send item
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Discussions in this board are limited to the original poster and Community Mentors
I believe seller is not going to send item
eastlaneave
Mentor2 years ago@jomid68
I am sorry this happened.
eBay's Money Back Guarantee should apply: https://www.ebay.com/help/policies/-/ebay-money-back-guarantee-policy?id=4210
Here is how to formally request a refund of your full payment:
1) Look at your purchase history here: https://www.ebay.com/mye/myebay/purchase
- View Order Details
- Check the Estimated Delivery Date for your purchase, and
- Check the tracking for your purchase
When it is past the estimated delivery date (and there is no tracking, or the tracking doesn’t show that is close to delivery):
2) Open an "Item Not Received Case". You can do that right here by clicking on the photo of your item and following the steps: https://www.ebay.com/help/buying/-/reporting-item-didnt-receive?id=4042
(If it is not yet time for a case to be opened, it will give you the exact date after you click the photo)
You will be able to select whether you want the Item or a Refund
-- You have 30 days from the estimated delivery date to open a case)
The seller must respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund.