Seller has not shipped item but rejected my cancelation request.

Question

So, I ordered this item on October 16,2025. I waited until October 22, 2025 to message them asking when my order will ship. I got no answer to that. The very next day, October 23, 2025 I requested a cancelation. Still messaging them everyday asking for them to either cancel my order and give me my money back or to ship the item. Got no answer to any of my messages. Today, October 27,2025, it states that the seller rejected my cancelation request. It says that I could still receive the item today...

mudshark61369 · Answer

@leigsor_0 ,

In the Order details you should see the last estimated delivery date, You have to wait until one day after that date before you can file an Item Not Received (INR) dispute.

To do that, go to your Purchase History click on the More actions button, from the menu select Return item, then from the list of reasons for the return, select I haven't received it. Once you do that the dispute will appear just above the item title in your history.

The seller will have 3 days to prove delivery by providing a tracking number, if they do nothing in that time, on day four click on the dispute and when it opens click on the Ask ebay to step in button. A refund will be issued from the seller's account, which can take 3-5 days to go back to your payment method. This is spelled out in eBay's Money Back Guarantee policy. open the link below to read its terms and time frames.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy?id=4210

Did you check your seller's feedback profile before buying from them? It is possible that they may be a new seller or one who has not sold anything in a long time. They may have a fair number of feedback and a 100% rating, but all or mostly for buying in the last 12 months. New sellers and those who have not sold anything in a long time, run into the 21-30 day hold ebay places on their payments, not knowing about it. On their account the payment status shows pending, so they do not think the funds are there yet. Because of that they do not ship or respond to messages, thinking it is an attempt to scam them some how. To check a seller's profile

On an item's listing page in the upper right under the seller's username and feedback number you will see 3 buttons

Clicking on their percentage of positives is one way to get to their profile the other is further down the listing page where you see the seller's username in a large font. Under it will be a few comments, and under that a ( See All Feedback) button. Click on it. On the page that opens you will see the following line above some comments.

Click on the switch back to classic view. In the upper left is the seller's country or registry, and below that is a box with the number's of neutral and negative feedback a seller has received. those numbers can be clicked on to read only those comments and the seller's replies if any. Under the box are buttons to see All feedback, As a buyer / Seller /Left for others. You want to see their selling feedback, because a seller can have a fair number of feedback and even a 100% rating but all for buying at least in the last year. Sellers who have no selling feedback or have received none in over a year often run into problems so you should avoid buying from them, until you have more experience.

When you click on the As a seller button just above the first comments on the right is a box w/ [Most Relevant v ] click on that to see their [Most Recent] feedback.

If you check the seller's profile and find that are new/returning, and you would rather have the item instead of a refund, you can try messaging them again. Tell them if that haven't shipped because of the Pending status of your payment, to do a Google search for "Payments on Hold, ebay ". If they do that it will give them the info needed to ship the item and get paid.