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Seller has not shipped Item and has not responded to request for shipping information.
I don't see an option for starting a request for a item that was never shipped. Everything is about returns or shipped but didn't receive. Need help on how to start a request for my issue.
1 comment
wooden_flower
Mentor2 years agoThe not received claim includes items not shipped. You must wait until the item is overdue before you can open a claim.
After the last expected delivery date, but no more than 30 days after the last expected delivery date, go to your purchase history - select 'I haven't received it' and follow the prompts.
The seller has 3 business days to provide tracking that shows delivery, or a refund. If he doesn't, go to your case and click 'ask us to step in'.