Locked
Discussions in this board are limited to the original poster and Community Mentors
seller has not shipped
It's been a week seller has not shipped tells me the payment is on hold he is a new seller
1 comment
Locked
Discussions in this board are limited to the original poster and Community Mentors
It's been a week seller has not shipped tells me the payment is on hold he is a new seller
inceptions
Mentor9 months agoHi @edward2111964
He needs to ship NOW. As a new seller, he is subject to payment holds and if he doesn't ship, his payment could be held indefinitely.
You can send him this link:
https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/payments-hold?id=4816&st=3&pos=1&query=Payments%20on%20hold&intent=payment%20holds&lucenceai=lucenceai&docId=HELP1450
If he has questions, he should come here to ask.
If you don't receive your item, here's what to do...
Check the estimated delivery date shown in your Purchase History. When that date has passed, you have up to 30 days to use the option next to the transaction to open a case for an item not received. The seller will have 3 business days to prove delivery or refund. If he doesn't, go back to the case on day 4 and use the option to ask eBay to step in. eBay will force the refund.