Seller has not sent my items, I closed the case now canâ€™t reopen!

Question

I ordered a Lancome concealer early Jan and didnâ€™t receive it. I instead got a Dillards bag with dark face makeup. The seller was begging me to close the case. I said as soon as I see a new tracking # I will. He provided a new number so I closed the case. Now the new items says â€œdeliveredâ€ and I donâ€™t have it. Beyond frustrating at this point. I tried to report the seller BUT since I closed the original case it says â€œyou resolved the issue with this sellerâ€ and the 2nd shipment does not show up in My Purchases, just in a email. Any ideas? My husband says let it go, but I do not like being ripped off.

[Message edited by mod]

comics-scifi-collectibles · Answer

@diantwop8pat As you now know, never close a case until you are happy. Sorry you had a bad seller.

Did you file not received refund requests or return requests?

The TYPE of refund request case you closed determines if you can open another one.

Let me know and I can tell you your next steps.

jacbarcollectibles · Answer

Since you closed the case it cannot be reopened. eBay can no longer help you. go to your payment source and see if you can open a charge back. If you can then this will cost the seller an additional fee from eBay and buyers usually win charge backs since it is their payment source that makes the final decision and not eBay.