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Seller has not sent item after 6 months
Seller just prevaricates with meaningless waffle about "the warehouse". Personally I'm not convinced the item was ever in stock or ever will be. He suggested I could report it as "not received", but I have been round and round the eBay website and I can't find any link to to do that.
The eBay robot couldn't even find the item even though I copied and pasted the order number from "My Orders".
Please can someone help?
Thank you.
9 comments
michaelat59
OP6 months agoI have just had an encouraging chat with agent Rishav, after I finally persuaded the chatbot to stop sending me round in circles. The seller's account has been "flagged" and because I have been a loyal eBay user for 20 years plus, they exceptionally decided to refund my money even though my official complaint was beyond the deadline. On my suggestion Rishav will see that a close look is taken at the seller's Trustpilot reviews which tell a completely different story to his eBay ones - I wish I had seen them before ordering!
The next job is to find someone else selling the same item, easier said than done, and then hope it is in stock on the premises.
michaelat59
OP7 months agoThank you. Both buyer and seller are in the UK. With the UK small claims court (SCC), the person found to be at fault has to pay the court's considerable expenses, so people who know they have breached our Consumer Rights Act or other laws tend to take the cheaper way out. The threat has worked for me before in another context! The application is a form you can download, fill in and copy to the other party before formally submitting it, just to prove you mean business. I have now given the seller notice that if I don't get the goods or my money back, I shall file a claim with the SCC. Now I wait to see what he says next.
It is hard to tell from the listing, but reading between the lines, he appears to run a shop selling items from the Far East it's just that I reckon he likes to get paid before he imports them and is then at a loss when his own order is not fulfilled. As the buyer I am at even more of a loss!
michaelat59
OP7 months agoI paid by PayPal. That's whey I mentioned it. PayPal takes the money from my bank account, no credit card company involved.
Maybe the threat of the small claims court (I'm in the UK) would be enough. The party at fault has to pay the court expenses, so often they just cough up before before it gets that far.
myangelandmyprincess
Mentor7 months agoYou can pay with a credit card through PayPal which is what I would always recommend paying with for that added protection.
You can try to see if mentioning small claims court but it's highly unlikely that would help especially if it's international most will see that as a bluff. With the transaction as far out as it is they also won't be able to refund through eBay anymore they would have to send money some other way which is even less likely to work out.
michaelat59
OP7 months agoSounds like I'm not going to get anywhere here, and PayPal is much the same. The fact remains that I paid for an item which was never despatched to me. He has my money, I don't have the goods. There must be a way of taking the seller to task, even if eBay and PayPal won't help.
myangelandmyprincess
Mentor7 months agoPayPal and credit cards also have time limits on how long you can file for a refund. Credit cards usually allowed the longest length of time. If you didn't pay with a credit card you're only option would be through a court and that generally isn't a feasible option.
lady_madonna
Mentor7 months agoYou had 30 days from the estimated date of delivery to file a refund request due to item not received.
Read here:
https://www.ebay.com/help/buying/returns-refunds/reporting-item-didnt-receive?id=4042
michaelat59
OP7 months agoThank you, but...
Ebay details of the order say:
"Awaiting dispatch Order date:21 Jun, 2025Order total:£77.20Order number:15-13222-22927
myangelandmyprincess
Mentor7 months agoWith an estimated delivery July 5th until July 12th you had until around that time in August to file an item not received refund request.
You are past that time so eBay can't get you a refund anymore. If you paid with a credit card you can try to file through them.