Seller has not responded to my request to cancel and order, the 3 day timeframe has pasted

Question

I placed the order on the 7th, seller stopped responding. I have spent over an hour on the phone with ebay, the calls end in "please call tmr." I can not cancel the "item not received " request. I purchased the item on the 7th. I opened the cancel request on the 11th and it is now the 20th. The seller has not responded, Ebay has not helped. Is there anyway to fix this issue?

comics-scifi-collectibles · Answer

@leafygreensarchive . Buyers can only request to cancel an order, a seller can accept or decline. You need to file a not received refund request case. Sorry your purchase didn't go smoothly. Here's how to get your money back. Look for the last estimated delivery date in your purchase history. You can file a refund request when it is one day PAST the last estimated delivery date . You have 30 days from the last estimated delivery date to file a refund request on eBay. Select your item on this page to start a refund request: https://www.ebay.com/help/buying/returns-refunds/get-help-item-hasnt-arrived?id=4042&st= 4 business days after you file the refund request ask eBay to step in and help if the seller has not refunded you. https://www.ebay.com/help/buying/returns-refunds/ask-ebay-to-step-in?id=4701 If it is more than 30 days past the last estimated delivery date then you can file a refund request on PayPal up to 180 days from the date of purchase. OR if you didn't use PayPal at checkout contact your bank or credit card to report that you didn't receive the item.