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SELLER HAS NOT ISSUED A RETURN LABEL.
I MADE A REQUEST FOR A RETURN AND THE SELLER HAS NOT ISSUED THE RETURN LABEL.
I MADE THE REQUEST FOR "NOT AS DESCRIBED". EBAY DOES NOT SHOW MY REQUEST, AND THE SELLER IS NOT CONTACTING ME.
HOW DO I GET EBAY TO GIVE ME HELP? I HAVE TRIED GOING THROUGH ALL THE EBAY RECOMMENDATIONS BUT NO HELP. IS THERE AN ACTUAL PHONE NUMBER TO CALL?
2 comments
disneyshopper
Mentor11 months agoGo to My ebay > Purchase History and select RETURN THIS ITEM. You have up to 30 days from receipt of the item. Select a reason. For Not as Described, you will need to click on More actions. The seller will have 3 days to reply. If no reply, then click the link to Ask ebay to step in. Print out the label, affix it to the box, and make sure the carrier scans the label. Once tracking shows DELIVERED back to the seller, s/he has 2 days to refund you. If no refund, go back to the case and click Ask ebay to step in, to force the refund.
If it has been more than 30 days since receipt of the item, file a Returns Request with Paypal if that is how you paid. Paypal accepts cases within 180 days from the transaction. As a last resort, contact your credit card issuer if that is how you paid.
wooden_flower
Mentor11 months ago@phread007
You cannot call. To speak to customer service, use the link on this page “have us call you†- https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
If you don't see 'have us call you', click chat. Then type contact an agent.