Seller got the item back but claims he hasn't received it.

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How do I contact eBay???
It's IMPOSSIBLE. I'm living outside the US and the automated assistant only gives me the option to receive a call from the US or Canada.

It doesn't give me the option to live chat.

I'm trying to find out what to do if I sent the item back via DHL and the seller received it but claims he didn't. I have provided the materials that prove this, even the name of the person that received the item.

On the website it doesn't show as shipped because I used DHL, not UPS.
Who can I contact about this?????????

theodoroakimar-0

133 View listings

Posted 1 year ago·Last reply 1 year ago

6 comments

house*of*paws

Mentor1 year ago

779 View listings

Hi @theodoroakimar-0

Before we can tell you how to proceed, we first need to understand what has happened so far. Please answer the following:

Were you provided with a return shipping label after opening the return request?
If so, which shipping company's label was provided?
How did you get the seller's return address?
Did you enter the DHL tracking number into the return request so that eBay knows how you shipped?

theodoroakimar-0

OP1 year ago

133 View listings

Were you provided with a return shipping label after opening the return request? Yes
If so, which shipping company's label was provided? UPS Ground
How did you get the seller's return address? It's on the label provided by eBay
Did you enter the DHL tracking number into the return request so that eBay knows how you shipped? Where do I do that? I don't see an option to manually input the DHL tracking number.

house*of*paws

Mentor1 year ago

779 View listings

Thanks for providing the additional info @theodoroakimar-0 .

I'm not a seller ... so cannot tell you where you were supposed to enter the tracking number for the label you purchased on your own. I just know that you are supposed to do that if you don't use the label provided.

IF tracking shows the package was delivered to the address that was provided to you ... then you may have to get refunded by your credit (or debit) card company. Phone the number on the back of your card, provide the tracking number showing delivery back to the seller, and request a chargeback.

theodoroakimar-0

OP1 year ago

133 View listings

Thanks for your response.bisntgere a way to contact eBay?

theodoroakimar-0

OP1 year ago

133 View listings

Btw, I used PayPal to pay for the item. Do you think it makes sense to get them involved?
Can't eBay do anything about this?

theodoroakimar-0

OP1 year ago

133 View listings

Btw, I was supposed to send it back by the 23rd (today) and he received it on the 17th.