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Seller Gone
I ordered an item on June 6, 2023 and they said that it would arrive by July 20 - September 14th. It never arrived and the seller is gone. I know that I won't get my money back but I would like to report it to Ebay so they can be on the lookout for the seller.
What should I do?
2 comments
eburtonlab
Mentor2 years agoIf the seller is gone it is because eBay closed the seller's account.
Here is what eBay says about removed listings:
https://www.ebay.com/help/selling/listings/creating-managing-listings/removed-listings?id=4656
If you haven't paid for the item, you won't need to. The item should've been removed from your purchase history. We encourage you to look for a similar item from a different seller.
If you already paid for the item, please follow these steps:
If you receive your item, but want to return it, you can request a refund."
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To get help from eBay you must act within thirty days of the last estimated delivery date, though.
If you are unable to get a refund through eBay, you may still have recourse through your payment method, though it is better to try going through eBay first.
In general, you can avoid a lot of headaches by choosing to purchase only from established sellers that have recent and past positive feedback as a seller for selling items in the same category that you intend to buy. If someone is selling a dozen apple watches, but has no feedback, or only has feedback as a buyer, or only has feedback for selling dress patterns or fishing lures (actual examples I have seen), perhaps wait until they have a track record of positive feedback for selling electronics before you buy from them.
You might miss out on a good deal from a new seller once in a while, and nothing can guarantee that you won't still run into an issue anyway, but you can avoid a lot of potential problems by choosing to do business with established sellers. Anyone can put together a listing that looks nice -- it is not hard at all to simply copy an existing listing -- but it is much harder to create a history of consistent sales and positive feedback.
For more experienced sellers, you can learn a lot about the sort of seller you are dealing with by checking the seller's feedback page to see where the seller is registered and to notice if the seller has any negative feedback. If you see negatives indicated in the table of recent feedback, you can choose to exclusively see each type of comment by clicking on the numbers shown in the table. Reading negative or neutral comments can often tell you if a seller has a pattern of problems with items not matching the descriptions, canceled orders, late deliveries or item location misrepresentation.
If a seller has a pattern of too many serious negatives -- or just not enough positive history -- it is often better to find another seller with a better track record to do business with.
lady_madonna
Mentor2 years ago@hvedlj0691
The way to report non-performing sellers is to file a Refund Request within 30 days from latest estimated date of delivery.
If the seller is indeed "gone" from Ebay as you stated, then it sounds like Ebay may have already taken care of them.