Locked
Discussions in this board are limited to the original poster and Community Mentors
Seller gives a wrong Chinese address costing $60
Seller accepted return but requires buyer to ship back to a Chinese address that UPS and USP do not recognize and even if the address was correct would cost over $60. Shoes are complete junk with one part of it for a US size 10 and another part of it for a size 6. eBay helped once with a phone call but I cannot reach the phone call option anymore although they asked me to call back in a few days. What do I do? Item for refund only cost $23.
2 comments
comics-scifi-collectibles
Mentor1 year ago@gcow_us_sx9yaq9p2 I'm so sorry that happened. You should never have paid to ship a not as described return item back. Sellers in another country can't provide a return label and have to send you the $ to pay return shipping to your PayPal account BEFORE you return the item, never pay out of pocket even if an agent says to. If they don't send the $ for return shipping then eBay forces a refund from the seller.
I recommend contacting customer service on social media. Tell them that the seller did not provide a VALID return address.
eBay agents are working from home so you have to request a call back or live chat.
1. CLICK THIS LINK:
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
2. Request a call back
Monday to Sunday 5:00 am to 09:30 pm PST
3. Or you can also contact customer service by sending a PRIVATE message on social media. Customer service verifies your identity before responding.
https://x.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
6am to 6pm PST
comics-scifi-collectibles
Mentor1 year ago@gcow_us_sx9yaq9p2 Adding that returns to China MUST ship via Priority Mail to have tracking proof of delivery.
If you do have to buy a return label with the funds the seller provided then you must enter the tracking number into the return request so you will have proof of the return.
Adding tracking to your return
Adding tracking details to your return helps protect against delays or issues in the refund process. If you use an eBay returns label, tracking details are automatically uploaded.
Here's how to add the tracking information to your return if you're using your own return shipping label:
Go to the return request in Purchase History.
Select the shipping carrier from the dropdown list. If you select Other, enter the carrier name.
Enter the tracking number.
Select Mark as sent.