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Seller ghosting on 1-Year Store Warranty card (Purchased Aug 2025, past 30 days)
Summary: cmoss420 is seeking advice on how to proceed with a seller who is not responding regarding a 1-year warranty claim for a faulty Google Pixel 9 Pro purchased in August 2025. The standard return options on eBay are no longer available as the 30-day window has passed. They have reached out for repair or replacement under the written warranty but have not received a reply and are asking for suggestions on how to get the seller to honor their warranty.
Hi Mentors,
I need some advice on how to handle a seller who included a physical warranty card but is not responding.
The Details:
Item: Google Pixel 9 Pro 512GB
Purchase Date: August 14, 2025 (Delivered Aug 19, 2025)
Issue: The phone recently suffered an internal power failure (completely dead/won't charge, no physical damage).
Warranty: Inside the box, the seller (
LeArbre Store Inc) provided a physical 1-Year Seller Warranty Card instructing buyers to contact their warranty department under the "Other" topic if issues arise.
Where I'm Stuck: Because the purchase was made last August, the 30-Day eBay Money Back Guarantee return window closed on September 18, 2025. The standard return/refund buttons are gone. I reached out directly to the seller via eBay messages over 48 hours ago asking to initiate a repair/replacement under their written 1-year warranty, but I haven't received a reply.
Since eBay's 30-day money-back window has passed, what are my options to get the seller to honor their written warranty when they are ignoring messages?
Thanks for any insight or suggestions!
lady_madonna
Mentor1 month agoWarranties can only be issued by manufacturers and authorized company dealers.
If the seller does not respond to you there is nothing further you can do.