Locked
Discussions in this board are limited to the original poster and Community Mentors
Seller from China used 3rd party shipping company, lost item, seller not cooperating
Seller from China hired 3rd party shipping company to deliver our items. Items were lost or delivered to the wrong address as we never received them. We've asked seller to open a dispute with the carrier as the carrier either lost it or delivered it to the wrong address. We cannot open freight claim with the carrier as we don't know who the 3rd party carrier is. Mind you, I'm the customer. The seller should open the case with the shipper.
Opened an item not received case with ebay, ebay said too bad, item shows delivered, case closed.
Tried leaving negative feedback for seller. Negative feedback we wrote did not get posted onto sellers account.
There is nothing I can do to resolve this and we're out the product and the money we paid for it. Reaching ebay I get messages that say that "after careful review" and then they copy and paste something from the script that ABSOLUTELY does not apply to us.
This seems to me as a systematic way to protect foreign sellers from their own inability to provide good customer service. I know now to leave negative feedback before opening dispute with ebay, as ebay shields these vendors from negative feedback when they mistakenly rule in their favor.
