Seller fraud, can I speak to a live agent?

Question

Seller fraud and eBay ruled in favor of the seller because they provided shipping information. The seller sent me a dime store miniature toy gun for a $62.00 purchase, in order to create a paper trail like he had sent me my purchase and did NOT. How can I speak to a live agent about this seller, request them to review ALL OF OUR MESSAGES back and forth to each other so they can catch him in his lies, give me my money back and hopefully boot this scammer seller off of eBay???!?

eastlaneave · Answer

@10devans219

I am sorry that happened!

First, you should open a Return Request. The reason could be "Different from what I ordered > Didn't Match Description" if the item you got was not what was shown and described.

You can open your return request here. Just click the photo and follow the instructions.

https://www.ebay.com/help/buying/returns-refunds/return-item-refund?id=4041

You will be able to print a label from here https://www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066 (return the item you got)

-- You can check the status of your case here:

https://www.ebay.com/help/ip?topicId=4667

-- Here is a help page where you can learn more:

https://www.ebay.com/help/buying/resolving-issues-sellers/checking-status-request?id=4667

Do not close your return request until you either have your refund in hand or you have the replacement item. Do not close it because the seller promises you something.

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After that, you can

use eBay's social media customer service to get assistance

- https://www.instagram.com/ebay/

Just sent a private message to the page explaining what happened.