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Seller forgot to put down post after I paid
I am out hundreds of dollars due to this. My sons bday is next week, please tell me the refund is faster then 10 business days.
12 comments
momtoabeautifuldaughter
Mentor1 month agoWhen a buyer requests to cancel an order, the seller is given 3 calendar days to either approve or decline the request. If the seller does not respond within this period, eBay will automatically close the cancellation request, effectively declining it
If approved: The order is canceled, and a full refund is issued automatically to the buyer’s original payment method. Single-quantity or Buy It Now items are automatically relisted unless the seller opts out
If declined or no response: The order remains active, and the seller is expected to fulfill it if payment has been made
mr_lincoln
Mentor1 month agoHi @cry_879016
I am not quite sure I understand your reference to "put down post"? If you mean the Seller never shipped the item then here is what we advise Buyers:
The date you want to keep an eye on is the original estimated delivery date. One day past that is when you can process a claim.
You are protected by the eBay Money Back Guarantee for 30 days from the latest estimated delivery date: eBay Money Back Guarantee policy
You can file a claim via the item in your Purchase History that you did not receive your item one day past the original estimated delivery date and up to 30 days after that. Follow the steps in the claim and they will lead to an eventual refund.
You can report a Seller here: Online Customer Service - Report an issue with a seller
As to the time frame for a refund, that is dictated by the situation, type of claim filed and how long it takes for the money to be transfered back to your original funding source.
cry_879016
OP1 month agoThe seller sent me a message saying “I forgot to put down the post and don’t have the gaming laptop you purchased, can you cancel it.”
mr_lincoln
Mentor1 month ago@cry_879016
Did you read the Money Back Guarantee link I provided?
momtoabeautifuldaughter
Mentor1 month agoDid you open an item not received case? I believe seller has 3 days to respond to the case. After that if they don't respond then you can have eBay to step in.
cry_879016
OP1 month agoNo I never got the item. I ordered it this morning and they wrote me a message this morning saying “can you cancel this I forgot to put the listing down.”
cry_879016
OP1 month agoThis is my first time ever using eBay . So I think I read your comment incorrectly. I’m not familiar with the case you’re referring to but I’ll see if it’s something that could help me get my money back asap so my sons bday isn’t completely ruined.
momtoabeautifuldaughter
Mentor1 month agoThey need to be the one to cancel. They want you to request a cancellation so that they don't get a bad defect on their account for not having the item.
You need to message them and say "I look forward to receiving this item and I do not agree to a cancellation"
cry_879016
OP1 month agoI already canceled it :( I didn’t realize they were trying to also not make themselves look bad bc I didn’t know that was an option that they could cancel it. This is crazy.
mr_lincoln
Mentor1 month agoHi @cry_879016
Read the reply I posted for you up thread. Buyers CANNOT cancel, they can only REQUEST a cancellation. Sellers have to cancel but if they don't you have to pursue a different method to get your refund as mentioned above.
momtoabeautifuldaughter
Mentor1 month agoIf it has been canceled then the refund should have been made.
Since you requested a cancel already then once the seller approved the cancellation the refund should be there.
It can take a complete billing cycle for a refund to show up depending on how you paid.
cry_879016
OP1 month agoThe seller hasn’t approved the cancellation, even though they requested me to cancel it. I spoke w costumer service. My issue is that I’m out of the funds I spent on this until the refund is processed. I saved up for this laptop and my son’s bday is next week. So I have to wait to get refunded which online says up to ten business days but costumer service told me it could 24-48 hours . I’m hoping that is the case.